Last updated: August 2026

Welcome to Aurelie Home. These Terms of Service describe the rules and conditions that apply when you access our website, use our services, or purchase products from us.

By visiting our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or making a purchase.

1. General Information

Aurelie Home provides premium bedding products and home textile collections through our online store.

Aurelie Home is operated by 赣州佐森家具有限公司.

Throughout these Terms, the words “we,” “us,” and “our” refer to Aurelie Home and its operating entity.

We reserve the right to update, modify, or replace any part of these Terms of Service from time to time. Any updates will be posted on this page with a revised “Last updated” date.

2. Website Use

By using our website, you agree that:

• You will provide accurate and complete information when placing an order.

• You will use this website only for lawful purposes.

• You will not attempt to interfere with the operation, security, or functionality of our website.

• You will not use our website for fraudulent, abusive, or unauthorized activities.

We reserve the right to refuse service, restrict access, or cancel orders if we reasonably believe there is unauthorized, fraudulent, illegal, or abusive activity.

3. Products and Product Information

We make reasonable efforts to display product descriptions, materials, colors, images, dimensions, and other product information as accurately as possible.

However, product colors may vary slightly depending on:

• Screen settings

• Device displays

• Lighting conditions

• Photography and image processing

• Natural variations in materials or production

Product availability, pricing, specifications, and descriptions may be updated from time to time without prior notice.

Minor variations that do not materially affect the intended use or overall quality of a product may occur.

4. Orders and Payments

By placing an order, you confirm that:

• All information provided during checkout is accurate and complete.

• You are authorized to use the selected payment method.

• You are responsible for reviewing your order details before completing payment.

Aurelie Home reserves the right to accept, refuse, or cancel an order due to circumstances including:

• Product unavailability

• Pricing or listing errors

• Suspected fraudulent activity

• Incorrect or incomplete customer information

• Payment authorization issues

• Other circumstances that reasonably prevent us from fulfilling the order

If we cancel an order after payment has been received, any eligible refund will be issued to the original payment method.

5. Pricing and Payments

Prices displayed on our website are shown in the applicable currency based on your market, location, or checkout settings.

Prices may change from time to time without prior notice.

The final product price, applicable taxes, shipping charges, discounts, and order total will be displayed during checkout before you complete your purchase.

We reserve the right to correct genuine pricing or technical errors. If a material pricing error affects an order that has already been placed, we may contact you before fulfilling the order.

Payments are processed through authorized payment providers. Availability of payment methods may vary depending on your location.

6. Shipping and Delivery

Shipping methods, processing times, estimated delivery times, shipping charges, and free shipping conditions are described in our Shipping Policy.

Customers are responsible for providing a complete and accurate shipping address.

Aurelie Home is not responsible for delays caused by circumstances outside our reasonable control, including:

• Incorrect or incomplete shipping information provided by the customer

• Carrier delays

• Weather conditions

• Customs processing

• Government or regulatory delays

• Events outside our reasonable control

Delivery estimates are provided for guidance and are not guaranteed delivery dates.

Please refer to our Shipping Policy for complete shipping information.

7. Returns and Refunds

Our return, exchange, and refund procedures are described in our Return & Refund Policy.

Eligible return requests must comply with the conditions and time limits stated in that policy.

Customers should review the return requirements before sending any product back to us.

Please do not return an item before receiving return approval and instructions from Aurelie Home.

Refunds for approved returns will be processed according to our Return & Refund Policy.

8. Intellectual Property

Unless otherwise stated, the content available on this website, including:

• Images

• Logos

• Text

• Product descriptions

• Graphics

• Website design

• Brand elements

• Other original content

is owned by, licensed to, or lawfully used by Aurelie Home.

Such content may not be copied, reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization, except where permitted by applicable law.

Third-party trademarks, logos, or other intellectual property remain the property of their respective owners.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Aurelie Home will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, services, or products.

Nothing in these Terms excludes or limits liability where such liability cannot lawfully be excluded or limited.

Nothing in these Terms limits or excludes any statutory consumer rights that cannot legally be waived under applicable law.

Where applicable law provides customers with mandatory rights or remedies, those rights and remedies remain unaffected by these Terms.

10. Third-Party Services

Our website may use or integrate third-party services, including:

• Payment providers

• Shipping and logistics providers

• Analytics services

• Marketing platforms

• Customer service tools

• Other technology or service providers

Third-party services may operate under their own terms, conditions, and privacy policies.

Aurelie Home is not responsible for the independent practices of third-party providers, except to the extent required by applicable law.

11. Privacy

Your personal information is collected, used, and handled in accordance with our Privacy Policy.

Our website is powered by Shopify, and certain information may also be processed by Shopify and other authorized service providers as described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as necessary to provide our services, fulfill orders, process payments, provide customer support, prevent fraud, and comply with applicable legal obligations.

Please review our Privacy Policy for additional information about your privacy rights and choices.

12. Statutory Consumer Rights

Nothing in these Terms limits or excludes any statutory consumer rights that cannot be waived under applicable law.

Where local consumer protection laws provide rights or remedies that are more favorable than the terms of these Terms of Service, those legal rights and remedies will continue to apply.

These Terms should be interpreted consistently with any mandatory consumer protection laws that apply to your purchase.

13. Contact Information

If you have questions regarding these Terms of Service, your order, or our services, please contact:

Aurelie Home

Operated by: 赣州佐森家具有限公司
Email: support@aureliehome.com
Phone: +86 138 0358 7506
Address: Jiangkou Village, Fushi Township, Nankang District, Ganzhou, Jiangxi 341417, China

Our customer care team typically responds within 1–2 business days.