Returns & Exchanges

Last updated: September 2026

At Aurelie Home, we want every piece you bring into your bedroom to feel beautiful, comfortable, and thoughtfully chosen. If something is not quite right, we’re here to help make the return or exchange process as clear and simple as possible.

Aurelie Home is operated by Ganzhou Zuosen Furniture Co., Ltd. (赣州佐森家具有限公司).

1. Return Window

You may request a return within 30 days of delivery.

The return window begins on the delivery date shown by the carrier’s tracking information.

To be eligible for a return, your return request must be submitted within this 30-day period. Requests submitted after the return window may not be accepted, except where applicable law provides otherwise.

2. Return Eligibility

To qualify for a return, the item must meet all of the following conditions:

• The item is unused, unwashed, undamaged, and in its original condition.
• The item has not been slept in, altered, stained, scented, stretched, or exposed to pet hair.
• The item is returned with all original packaging, tags, inserts, fabric bags, and accessories, where applicable.
• The item is folded and packed carefully to prevent damage during return shipping.
• The return request has been submitted to our customer care team before the item is sent back.

For hygiene reasons, bedding that has been used, washed, stained, scented, damaged, or returned without its original packaging may not be eligible for return.

3. Non-Returnable Items

The following items are not eligible for return or exchange, except where applicable law requires otherwise:

• Final Sale items that are clearly marked as Final Sale at the time of purchase.
• Items specifically marked as non-returnable before purchase.
• Gift cards or store credits.
• Used, washed, damaged, stained, scented, or altered bedding.
• Items returned without original packaging, tags, or required return information.
• Customized or made-to-order products, where clearly stated on the product page before purchase.

Nothing in this section limits any statutory consumer rights that cannot be waived under applicable law.

4. How to Start a Return

To request a return, please contact us at support@aureliehome.com within 30 days of delivery.

Please include the following information in your email:

• Your order number.
• The item you would like to return.
• A short reason for the return.
• Clear photos of the item in its current condition, where reasonably applicable.
• Photos of the original packaging and shipping label, where applicable.

Please contact us before sending your item back so that we can provide the appropriate return instructions and confirm that your return can be properly identified and processed.

STEP 01 — Contact Us

Email us within 30 days of delivery with your order number, return reason, and relevant information about the item.

STEP 02 — Receive Return Instructions

Our customer care team will review your request and provide the appropriate return instructions if the item qualifies for return.

STEP 03 — Ship It Back

Send the approved return using a trackable shipping method and retain the tracking information until your return has been completed.

5. Return Address

The following address is the designated return address for approved returns only:

Please contact our Customer Care team before sending any return. Return instructions should be obtained before shipment so that your return can be properly identified and processed.

Please do not send a return without first contacting Aurelie Home.

Important: The return address above is the designated address for approved returns. It is different from our business address shown in the Contact Us section below.

Please do not send returns to our business address unless our Customer Care team specifically instructs you to do so.

6. Return Shipping

For change-of-mind returns or returns that are not caused by a product defect or fulfillment error, customers are responsible for return shipping costs.

If the item arrived damaged, defective, or incorrect, Aurelie Home will provide an appropriate resolution and, where a return is required, will cover the reasonable return shipping cost.

We recommend using a trackable shipping service.

Aurelie Home cannot be responsible for return packages that are lost or damaged in transit when a customer arranges their own return shipment.

Return shipping fees paid by the customer are non-refundable unless the return is due to a damaged, defective, or incorrect item, or otherwise required by applicable law.

Aurelie Home does not charge a restocking fee for eligible returns.

7. Return Shipping Window

Once you receive our return instructions, the item should be shipped back within 14 days.

If the item is not shipped within this period, please contact our customer care team before sending it so we can confirm whether the return instructions remain valid.

8. Inspection and Approval

After your return package arrives, our team will inspect the item to confirm that it meets the return conditions described in this policy.

We aim to complete the inspection and process eligible returns promptly. If there is an issue with your return, our customer care team will contact you with details.

9. Refunds

Once an eligible return has been received, inspected, and approved, the refund will be issued to the original payment method used for the purchase.

Aurelie Home will typically issue the refund within 10 days of receiving and approving the eligible returned item.

If you prefer, store credit may be offered as an alternative where available.

Original shipping charges, if any, are generally non-refundable for change-of-mind returns, except where a refund of those charges is required by applicable law.

If the return is due to a damaged, defective, or incorrect item, eligible original shipping charges may also be refunded.

After Aurelie Home issues the refund, your bank, card issuer, or payment provider may require additional time to make the funds visible in your account.

10. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible and within 30 days of delivery at support@aureliehome.com.

Please include:

• Your order number.
• Clear photos of the item.
• Photos of the packaging and shipping label.
• A short description of the issue.

In some cases, we may request additional photos or a short video to help us understand the problem.

After reviewing the issue, we will provide an appropriate resolution, which may include a replacement, refund, or another appropriate solution depending on the circumstances and product availability.

Where a return is required because the item is damaged, defective, or incorrect, Aurelie Home will cover the reasonable return shipping cost.

11. Exchanges

If you ordered the wrong size or would like another design, please contact us within the 30-day return window.

Exchanges are subject to product eligibility and availability.

If the replacement item is unavailable, you may choose an eligible refund to your original payment method or store credit.

Where an exchange is requested for reasons other than a damaged, defective, or incorrect item, customers may be responsible for applicable return shipping costs.

12. Change-of-Mind Returns

We understand that sometimes a product may not be exactly what you expected.

Change-of-mind returns may be accepted within 30 days of delivery, provided that the item meets all return eligibility requirements listed above.

Customers are responsible for return shipping costs for change-of-mind returns.

Original shipping charges, if any, are generally non-refundable for change-of-mind returns, except where a refund of those charges is required by applicable law.

13. Returns That May Be Rejected or Delayed

A return may be rejected or delayed if:

• The return request was submitted after the 30-day return window, unless applicable law provides otherwise.
• The item was sent back without the return information needed to identify the order.
• Required return tracking information was not provided.
• The item shows signs of use, washing, stains, odors, pet hair, damage, or alteration.
• The item is missing original packaging, tags, inserts, or accessories where applicable.
• The item was clearly marked as Final Sale or non-returnable before purchase.

If there is an issue with your return, our customer care team will contact you with details.

This section does not limit any rights or remedies available to you under applicable consumer protection laws.

14. International Orders

For international orders, customers are generally responsible for return shipping costs, duties, taxes, customs fees, and related charges for change-of-mind returns.

If the item arrived damaged, defective, or incorrect, please contact us before arranging return shipment so that we can provide appropriate instructions.

International return shipping times may vary depending on the carrier and customs process.

Where applicable law provides additional consumer rights or remedies, those rights will continue to apply.

For shipping, delivery times, tracking, customs, and shipping charges, please review our Shipping & Delivery Policy.

15. Statutory Consumer Rights

Nothing in this policy limits or excludes any statutory consumer rights that cannot be waived under applicable law.

Where applicable consumer protection laws provide rights or remedies that are more favorable than the terms of this policy, those legal rights and remedies will continue to apply.

16. Contact Us

If you have questions about a return, exchange, or refund, please contact us before sending anything back.

Brand: Aurelie Home

Operated by: Ganzhou Zuosen Furniture Co., Ltd. (赣州佐森家具有限公司)

Customer Service Email: support@aureliehome.com

Customer Service Phone: +86 138 0358 7506

Business Address:
Jiangkou Village, Fushi Township, Nankang District, Ganzhou, Jiangxi 341417, China

Business Address (Chinese):
江西省赣州市南康区浮石乡江口村，邮编 341417，中国

Return Address — Approved Returns Only:
No. 13 Jindong Road, Huangjinling Subdistrict, Zhanggong District, Ganzhou, Jiangxi, China

Chinese Return Address:
江西省赣州市章贡区黄金岭街道金东路13号

Aurelie Home serves customers in the United States and other international markets.