How can we help?

If your order has not yet been processed or shipped, we’ll do our best to help you make changes or cancel it. Please contact us as soon as possible with your order number. Once an order has entered fulfillment, we may no longer be able to modify or cancel it.

Your order number is included in your order confirmation email. When contacting us about an order, please include your order number so our customer care team can assist you more quickly.

Please contact us immediately with your correct shipping address and order number. If your order has not yet shipped, we’ll try our best to update it. Once the package has been dispatched, address changes may no longer be possible.

Available payment methods will be shown at checkout. We recommend completing your purchase through the secure checkout page to ensure your payment information is protected.

Shipping time may vary depending on your destination, product availability, and selected shipping method. Once your order has shipped, you will receive a confirmation email with tracking information.

Yes. After your order has been shipped, tracking details will be sent to your email. Please allow some time for the tracking link to update after it is created.

Tracking updates may take 24–72 hours to appear after your package is handed over to the carrier. During busy seasons, weather delays, or customs processing, updates may take longer than usual.

Shipping availability may vary by region. Please check the options available at checkout, or contact us if you are unsure whether we can ship to your location.

We accept eligible returns according to our return policy. Items must be unused, unwashed, undamaged, and returned in their original condition and packaging. For hygiene reasons, bedding that has been washed, used, or damaged may not be eligible for return.

If the item is eligible and the size you need is available, we’ll do our best to help with an exchange. Please contact us with your order number and the size you would like to exchange for.

Please contact us within a reasonable time after delivery and include your order number, photos of the item, and photos of the packaging. Our team will review the issue and help you with the next steps.

Return shipping responsibility may depend on the reason for return and your location. If the item is defective or incorrect, please contact us before sending anything back so we can assist you properly.

We recommend measuring your mattress and comparing it with the size information on each product page before ordering. Please check duvet cover, sheet, and pillowcase dimensions carefully, as sizing may vary by design.

Some products may follow different sizing standards depending on the design and production batch. Please always refer to the size chart on the product page rather than relying only on size names such as Queen or King.

For duvet covers and flat sheets, choosing a slightly larger size can create a more relaxed and elegant drape. For fitted sheets, we recommend choosing the size that most closely matches your mattress dimensions and depth.

Set contents may vary by product. Please check the “Set Includes” section on each product page before ordering. Some sets may include a duvet cover, flat sheet, and pillowcases, while others may differ.

We recommend washing your bedding on a gentle cycle with mild detergent. Use cold or lukewarm water, avoid harsh bleach, and wash similar colors together to help preserve softness and color.

Low heat is recommended if tumble drying. For bedding with lace, embroidery, ruffles, or other decorative details, air drying is preferred whenever possible to help protect the shape and finish.

Turn delicate pieces inside out before washing and use a laundry bag when possible. Avoid washing with items that have zippers, hooks, or rough textures, as these may catch on decorative details.

Many bedding fabrics become softer after gentle washing and regular use. To maintain the best feel, avoid high heat, harsh detergents, and over-drying.

Set contents vary by product. Please review each product page carefully for details such as duvet cover, bed sheet, pillowcases, or additional decorative pieces.

We do our best to present colors accurately, but slight differences may occur due to lighting, photography, fabric texture, and screen settings. Soft colors such as ivory, blush, cream, and mist blue may appear slightly different in different lighting.

Small variations in fabric texture, embroidery placement, lace details, or color tone may occur between production batches. These subtle differences are part of the character of textile products.

Yes. Our bedding is designed to feel romantic and refined while still being comfortable for everyday living. For pieces with delicate lace, embroidery, or ruffles, we recommend gentle care to help preserve their beauty over time.