Shipping policy
Shipping Policy
At Aurelie Home, we aim to make shipping and delivery information clear and easy to understand before you place your order.
Aurelie Home is operated by Ganzhou Zuosen Furniture Co., Ltd. (赣州佐森家具有限公司).
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully completed.
For order processing purposes, business days generally exclude weekends and public holidays.
During periods of high order volume, promotions, public holidays, or other exceptional circumstances, processing may take slightly longer.
2. Shipping Destinations
Aurelie Home ships eligible products to customers in the United States and other supported international markets.
Available shipping methods, delivery estimates, and shipping charges may vary depending on the destination, product, order value, and other fulfillment conditions.
The shipping methods and charges available for your order will be displayed during checkout where applicable.
3. United States Standard Shipping
For eligible orders shipped to addresses within the United States:
- Order processing: 1–3 business days
- Standard Shipping transit time: 7–15 business days after dispatch
- Estimated total delivery time: approximately 8–18 business days
Orders under $129 USD are charged $6.99 USD for Standard Shipping.
Eligible orders of $129 USD or more qualify for complimentary Standard Shipping.
The shipping method and applicable charge displayed during checkout will apply to your order.
4. Estimated Delivery Time
Shipping and delivery times are estimates and are not guaranteed.
Actual delivery may be affected by customs clearance, public holidays, severe weather, carrier operations, transportation disruptions, destination accessibility, incorrect or incomplete addresses, or other circumstances outside our reasonable control.
For supported international destinations, estimated delivery times and available shipping methods may vary. The information displayed during checkout will apply where available.
5. Shipping Confirmation and Tracking
Once your order has been dispatched, tracking information may be sent to the email address provided during checkout.
Tracking updates may take approximately 24–72 hours to appear after the carrier receives the shipment.
If tracking information does not update immediately, this does not necessarily mean that the shipment has stopped moving.
6. Shipping Address Accuracy
Customers are responsible for providing an accurate and complete shipping address during checkout.
Please carefully check your recipient name, street address, apartment or unit number, city, state or region, postal code, country, email address, and phone number before completing your order.
If you notice an address error after placing your order, please contact us as soon as possible at support@aureliehome.com.
We will do our best to assist if the order has not yet been dispatched, but address changes cannot be guaranteed once fulfillment or shipping has begun.
7. Delayed, Lost, or Returned Packages
If your package appears to be delayed, please first review the latest tracking information provided by the carrier.
Carrier delays may occasionally occur due to weather, customs processing, seasonal demand, transportation disruptions, local delivery conditions, or other circumstances outside our reasonable control.
If tracking has not updated for an extended period or you believe your package may be lost, please contact us at support@aureliehome.com with your order number and tracking information.
We will review the available shipping information and assist with the appropriate next steps.
A shipment may be returned to the sender if delivery cannot be completed because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal of delivery, or other carrier-related reasons.
If your order is returned to the sender, please contact our Customer Care team so we can review the circumstances and available options.
Additional shipping costs may apply if reshipment is requested due to an incorrect address or another issue not caused by Aurelie Home, except where applicable law requires otherwise.
8. Customs, Duties, and Taxes
International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country or local authorities.
Unless otherwise clearly stated during checkout, customs duties, taxes, import fees, or similar charges imposed by the destination may be the responsibility of the customer.
The customs, duties, and tax information displayed or otherwise communicated during checkout will apply to your order where applicable.
Customs processing may also affect estimated delivery times.
Where applicable law provides otherwise, those legal requirements will apply.
9. Split Shipments
In some cases, an order containing multiple items may be shipped in more than one package.
If this happens, you may receive separate tracking numbers and the packages may arrive on different dates.
You will not be charged additional Standard Shipping fees solely because an eligible order is divided into multiple shipments by Aurelie Home.
10. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible and within 30 days of delivery at support@aureliehome.com.
Please include your order number, clear photos of the item, packaging, and shipping label, together with a short description of the issue.
Where a return is required because an item is damaged, defective, or incorrect, Aurelie Home will cover the reasonable return shipping cost.
For complete information about returns, exchanges, and refunds, please review our Returns & Exchanges Policy.
11. Returns, Exchanges, and Refunds
Eligible return requests may be submitted within 30 days of delivery.
For complete information about return eligibility, exchanges, return shipping costs, damaged or incorrect items, and refund timing, please review our Returns & Exchanges Policy.
12. Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact us:
Brand: Aurelie Home
Operated by: Ganzhou Zuosen Furniture Co., Ltd. (赣州佐森家具有限公司)
Customer Service Email: support@aureliehome.com
Customer Service Phone: +86 138 0358 7506
Business Address:
Jiangkou Village, Fushi Township, Nankang District, Ganzhou,
Jiangxi 341417, China
Registered Business Address (Chinese):
江西省赣州市南康区浮石乡江口村 341417, China
Aurelie Home serves customers in the United States and other supported international markets.