Shipping Policy
Last updated: June 2026
At Aurelie Home, every order is prepared with care so your bedding arrives beautifully and safely. This Shipping Policy explains our order processing, delivery estimates, tracking, and shipping responsibilities.
1. Order Processing Time
Most orders are processed within 2–5 business days after payment has been successfully completed. Processing time includes order confirmation, item preparation, quality check, and packaging.
Orders are processed Monday through Friday, excluding weekends and public holidays. During holidays, promotional periods, or high-volume seasons, processing may take slightly longer.
2. Shipping Time Estimates
Shipping time begins after your order has been processed and handed over to the shipping carrier. Delivery times may vary depending on your location, carrier service, weather, customs, and local delivery conditions.
| Destination | Estimated Shipping Time | Notes |
|---|---|---|
| United States | 7–15 business days | Delivery time may vary by state, carrier, and local conditions. |
| Canada | 8–18 business days | Customs or regional delivery delays may apply. |
| United Kingdom & Europe | 8–20 business days | Customs processing may affect delivery times. |
| Australia & New Zealand | 10–22 business days | Remote areas may require additional time. |
| Other International Regions | 10–25 business days | Availability and timing depend on destination and carrier service. |
Please note that these are estimated delivery windows and are not guaranteed delivery dates.
3. Shipping Fees
Shipping fees, if applicable, will be calculated and displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping promotions. Free shipping eligibility, order minimums, and destination restrictions may vary depending on the promotion.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow 24–72 hours for tracking updates to appear after the tracking number is created. In some cases, tracking may not update immediately while the package is in transit between facilities.
Order Confirmed
Your payment is received and your order enters our preparation queue.
Prepared with Care
Your bedding is checked, folded, packed, and prepared for shipment.
Shipped & Tracked
Once dispatched, tracking details will be sent to the email provided at checkout.
5. Shipping Address Accuracy
Please make sure your shipping address is complete and accurate before placing your order. This includes apartment numbers, unit numbers, postal codes, phone numbers, and any delivery instructions needed by the carrier.
If you entered the wrong shipping address, please contact us immediately at support@aureliehome.com. If your order has not yet been processed or shipped, we will do our best to update it.
Once an order has been shipped, we may no longer be able to change the delivery address.
6. Delayed Packages
While we do our best to ensure your order is shipped promptly, delays may occur due to circumstances outside our control, including:
- Carrier delays or high shipping volume.
- Weather disruptions or natural events.
- Customs inspections or import processing.
- Incorrect or incomplete shipping addresses.
- Public holidays or local delivery restrictions.
- Remote-area delivery limitations.
If your package appears delayed, please check your tracking link first. If tracking has not updated for an extended period, contact us and we’ll help review the situation.
7. Lost, Missing, or Stolen Packages
Aurelie Home is not responsible for packages that are lost or stolen after the carrier marks them as delivered.
If your tracking shows delivered but you cannot find your package, we recommend checking with household members, neighbors, building management, mailrooms, parcel lockers, or your local carrier office.
If the package appears lost in transit before delivery, please contact us with your order number and tracking information so we can assist you with the next steps.
8. Failed Delivery and Returned Packages
If a package is returned to us due to an incorrect address, failed delivery attempt, refusal to accept delivery, or unclaimed package, additional shipping fees may apply to resend the order.
Original shipping fees are non-refundable in cases of failed delivery caused by incorrect customer information or refusal of delivery.
9. International Shipping, Customs, Duties, and Taxes
For international orders, customs duties, import taxes, brokerage fees, VAT, or other charges may apply depending on your country’s regulations.
These charges are not included in the product price or shipping cost unless clearly stated at checkout. Customers are responsible for any customs fees, duties, taxes, or import charges required by their local authorities.
Aurelie Home is not responsible for delays caused by customs inspections or import processing.
10. Split Shipments
If your order contains multiple items, they may be shipped separately depending on product availability, warehouse location, or packaging requirements.
If your order is split into multiple shipments, you may receive more than one tracking number.
11. Pre-Order or Made-to-Order Items
If an item is marked as pre-order, made-to-order, or has a special processing time, it will ship according to the estimated timeline shown on the product page.
If your order includes both in-stock and pre-order items, they may ship together or separately depending on availability.
12. Package Inspection Upon Delivery
Please inspect your package when it arrives. If the item appears damaged, defective, or incorrect, contact us within 7 days of delivery at support@aureliehome.com.
Please include your order number, photos of the product, photos of the packaging, and a short description of the issue so we can help you faster.
13. Contact Us
If you have questions about shipping, delivery, or tracking, please contact us before placing your order or as soon as an issue appears.
Email: support@aureliehome.com